Customer Testimonials

Google logo
Google Nov 23, 2021

Headed out for the bird day events and needed an oil change. Called at 8 on a Monday. Got an appointment at 230. The guys took my truck and serviced it. Took a few hours. Happy with the service. Found the service guys funny. Appreciate the job.

Google logo
Google Nov 20, 2021

Google logo
Google Nov 10, 2021

Google logo
Google Nov 4, 2021

Google logo
Google Oct 26, 2021

Collin’s the man, I drove 6hrs away to trade in my Raptor on a GT350R, by far the smoothest buying process I have ever had purchasing a vehicle. In and out within an hour. No shady dealership business and straight to the point. Wish more dealers would take note. Will be back for sure!

Google logo
Google Oct 21, 2021

Made time for ME 10/07 I was traveling from NC to Murfreesboro to see my Daughter. 2012 Expedition, my driver's window was stuck down. Pulled into svc. bay at 430pm. George was my svc. writer. The parts dept. didn't have my parts, but George out sourced them from other parts stores and got me on the road by 730 pm. It's working fine. Good job ya'll, and thanks for making time for ME.

Google logo
Google Oct 10, 2021

Google logo
Google Sep 21, 2021

Very amazing service came in annoyed and left happy with a beautiful car and was able to get it fixed due to a pothole easy and quickly they're amazing. Cudos to George in the service area and everyone else who was extremely kind 🥰

Google logo
Google Sep 9, 2021

Purchased a mach1 as an out of state buyer. Gary was great to work with. Very courteous and prompt to respond to any questions. Great experience, thanks.

Google logo
Google Sep 9, 2021

Kevin was great the whole way through. He called me and stayed in good communication throughout. He never proceeded to do anything without my consent, and when I told him no to work until I did further research, he never questioned it. They were patient with me and willing to allow me the time to investigate my options more, as well as, allowed me to seek insurance adjustments where plausible. Kevin got with his manager and he went even a step further in lending some amazing assistance. I really have appreciated the service this place had to offer. Public Service &...

Google logo
Google Aug 29, 2021

Good service.

Google logo
Google Aug 22, 2021

Nice people. Completed my service quickly.

Google logo
Google Aug 16, 2021

Called to schedule appointment for oil change and routine service. Pleased with checking in and out also service and time. Vehicle taken in and completed within an hour. Also noticed they are communicating better with people waiting on service which helps so your not sitting there and wondering.

Google logo
Google Aug 7, 2021

Google logo
Google Aug 3, 2021

Google logo
Google Jul 30, 2021

Austin dent and the guys are awesome willing to work with you and your budget to fet you in a dependable car. Will definitely be going back for the next vehicle!!

Google logo
Google Jul 20, 2021

Google logo
Google Jul 16, 2021

Service dept was excellent...just as Colin Abston said it would be...will be taking all my 6 vehicles there from now on

Google logo
Google Jul 15, 2021

Google logo
Google Jul 4, 2021

Gary Lau is my new bff at East Tennessee Ford. Any time I get confused or upset (about my new 2021 Edge), I call and he’s there. Thank you ETNFord, Andrew, Gary, and Jeremy. Love you all, now my 7th year in a row with you all and my 5th new crossover.

Google logo
Google Jun 29, 2021

A big thank you to Lori Lombardi. She is a great salesperson, and we are very pleased with our purchase. And the dealership in general is great.

Google logo
Google Jun 25, 2021

Through and accurate. Good customer service.

Google logo
Google Jun 20, 2021

Service department are awesome! Friendly staff. Had issue with my f250 pickup. Turned out to be a electric plug not fully connected.

Google logo
Google Jun 18, 2021

Friendly, Fast service. Knowledgeable specialists and sales dept.

Google logo
Google Jun 17, 2021

Google logo
Google Jun 13, 2021

We have bought for trucks from this dealership and we live in Kentucky! That's how good they are!!!

Google logo
Google May 25, 2021

I had appointment take money that I was going use for my exspadtion to buy dodge journey and went there 8:30 just tell me someone come from Georgia to look at it we sat there hour in half they bought it well needless to say drove down road where I was blessed to meet Austin Dent thank you for letting me pick my amount that I could afford you went above and beyond to get me in car I am very happy for all you did thank you for putting gas and detailing it so greatfull and every on was very ...

Google logo
Google May 24, 2021

Recall in and out

Google logo
Google May 21, 2021

This location was very helpful

Google logo
Google May 13, 2021

Went in around closing and knew what I wanted and what I could afford met with an Austin Dent and he made it happen. Let me drive it home and took it back for an excellent detail job. It was absolutely the best experience at a dealership I’ve had in years. Such a comfortable experience for me and my family. I will definitely be dealing with Austin from now on but all staff was so awesome to us😊

Google logo
Google May 5, 2021

Google logo
Google May 1, 2021

Collin was wonderful in helping us buy a truck. Easy to deal with and did not high pressure us! He took the time needed to make a deal with us and we really appreciate this! Great salesman! Great personality! If you want to buy a vehicle this is the place to go! And see Collin! You won't be disappointed! Plus, a shout out to Jeremy, the finance guy! Great stories! Than, you again!!

Google logo
Google Apr 29, 2021

Awesome service !!!! Thks ETF

Google logo
Google Apr 24, 2021

Very friendly and explain All you ask

Google logo
Google Apr 9, 2021

Did an awesome job of taking care of everything as usual.

Google logo
Google Apr 8, 2021

Great service, purchase the used car from there from Colin it is wonderful.

Google logo
Google Apr 5, 2021

Google logo
Google Mar 26, 2021

Excellent staff. Clean, friendly, plenty of vehicles to pick from. Still has a small town feel. Ask for Collin. He's an excellent salesmen.

Google logo
Google Mar 24, 2021

Google logo
Google Mar 22, 2021

Very busy, work was done in a timely manner, I was satisfied with service.

Google logo
Google Mar 18, 2021

Turner Hassler is an exceptional salesman!! I found the used truck I wanted and because I didn’t want cloth seats, he set me up to have leather put in. No hassles, just drop the truck off and pick up the rental. He also put the weather tech mats in for me before I picked the truck back up. The result is amazing! Thank you Turner!

Google logo
Google Mar 15, 2021

Great staff, not pushy.

Google logo
Google Mar 9, 2021

Completely satisfied with everything about my deal. Lori and Andrew did everything they said they would and I couldn't be happier with my purchase and my deal. Sometimes you hear horror stories about how this place used to be, but from my personal experience, and through several deals, it has been nothing like that.

Google logo
Google Mar 7, 2021

Trent Anderson is the best salesman at Ford. He knows how to treat his customers. Thank you East Tn. Ford

Google logo
Google Mar 5, 2021

I recently purchased a new F150 from Gary Lau. He was great to work with. Honest and upfront about everything. He made sure that the Truck I picked had everything I wanted. He is an amazing salesman. Honesty goes a long way. if you want a great car buying experience see Gary Lau

Google logo
Google Feb 15, 2021

We went to East TN Ford based on a recommendation from some friends of ours who have done business there before a few times. Our experience was as painless as possible. I traded in my current truck and purchased a new one. The trade in offer was fair/what we asked for. Our salesman was Collin Abston whom I highly recommend! He did a fantastic job getting us the vehicle we wanted for a good deal. They will get our business in the future!!

Google logo
Google Feb 7, 2021

I bought a used Ford Escape yesterday and Turner was the sales person who helped us, he’s a really good sales man, he was very nice and very helpful. If anyone asks me where to go for a new car I will recommend East Tennessee Ford in Crossville, and tell then to ask for Turner Hassler.

Google logo
Google Jan 28, 2021

Google logo
Google Jan 24, 2021

Google logo
Google Jan 5, 2021

The absolute best car buying experience we have had. Everyone I worked with at East Tennessee Ford was 100% on top of things and treated us in a friendly manner. With so many vehicle and dealer options available, my family will always choose to work with friendly people we trust.

Google logo
Google Jan 4, 2021

Google logo
Google Dec 30, 2020

I will start by saying I am not an easy customer to please by no means! I came with my eyes set on one vehicle. Turner went above and beyond to help me out, got the vehicle brought to me from another county quickly. Once it arrived I HATED it. Turner didn’t get upset at all. He instead walked around numerous times with me, went on MANY test drives and never complained one bit. He even dealt with all my children I had with me. He is OUTSTANDING! Thankful for him and my new car!

Google logo
Google Dec 30, 2020

Google logo
Google Dec 29, 2020

They were really nice, and honest. Even tho they could not fix my problem , they helped me find a way to fix it. Thanks

Google logo
Google Dec 22, 2020

Awesome place turner is the best to deal with he is an amazing salesman he’s awesome to work with never rushy and help me the whole at through the process ps thanks for the coffee

Google logo
Google Dec 22, 2020

Google logo
Google Dec 22, 2020

If you are going to buy a car, go talk to Kyle! He'll get you a great deal on your next dream car!

Google logo
Google Dec 18, 2020

We went to the dealer on Sunday just to look at the vehicles. We thought they were closed. A nice young man named Turner asked if he could help. There was no pressure, Turner was awesome, Andrew was awesome, Finance was awesome. It was a great experience. Go see Turner & get a great deal.

DealerRater logo
DealerRater Dec 15, 2020

Went to East Tennessee Ford looking for an suv and was greeted by Turner Hassler. He made my buying experience easy and went the extra mile. Explained everything in detail and was so helpful and knowledgeable. If you are in the market for a new or used vehicle ask for Turner. He is awesome!

Read at DealerRater

Google logo
Google Dec 11, 2020

We purchased our Explorer from Turner Hassler here. From start to finish he was so great to work with. He knew details about the car and showed us how everything worked. He even had the car warm for us to test drive it when we arrived. The best thing about Turner is he was not pushy for us to purchase the vehicle. We never felt pressured. He gave us room to discuss and make a decision. I highly recommend Turner as your next car salesman. He treated us like family!!! We are very pleased in how he made the process ...

Google logo
Google Dec 10, 2020

We bought a car from Turner Hassler. He was extremely helpful, knew all the details of the vehicle and gave us room to talk and make a decision. I highly recommend working with Turner!

Google logo
Google Dec 3, 2020

They had the part I needed....fast, friendly, professional..... definitely recommend....

Google logo
Google Dec 2, 2020

Great service and very friendly

Google logo
Google Dec 2, 2020

Excellent service department. Always ready to help

Google logo
Google Dec 1, 2020

I've purchased four vehicles from ETF over the last several years, and they have always been good to work with.

Google logo
Google Nov 20, 2020

Great place to Buy a vehicle, from beginning to end they'll make you feel like family. I've purchased 5 vehicles over the last 6 years there. Not because they was junk and broke, but because I upgraded each time and chose East Tennessee Ford/Dodge to do business with. Great sales team, great finance team, great service team, and great mechanics. I Highly recommend East Tennessee Ford/Dodge to purchase a New or Used car from.

Google logo
Google Nov 19, 2020

Once again Kyle Fearing is the dude to go to I messaged him with what I wanted and he came thru once again keep it up East Tennessee Ford

Google logo
Google Nov 11, 2020

Helpful staff! I used the parts dept.

Google logo
Google Nov 3, 2020

Awesome experience. Collin Abston is awesome salesman and person. He knows his vehicles. All around great experience

Google logo
Google Oct 28, 2020

Great service! While I was waiting for my car to get done, several associates asked if they could help me and asked how I was.

Google logo
Google Oct 23, 2020

Gary we are extremely pleased with our Escape and how easy it was to deal with everyone at East Tennessee Ford. It was very nice to find a dealership that made our purchase so easy to complete from start to finish. With your help we were able to completed 90% of this deal without ever leaving our home. In this day and age that was a very important factor in our purchase decision. Had we not wanted to do a test drive we could have done the entire deal from home. You and the rest of the team at East Tennessee ...

Google logo
Google Oct 23, 2020

Google logo
Google Oct 15, 2020

Google logo
Google Oct 13, 2020

Turner an Austin done a great job

Google logo
Google Oct 3, 2020

Great dealer to buy from

Google logo
Google Sep 30, 2020

Hunter was fabulous and continues to be bought used vehicle and recommend to everyone I know

Google logo
Google Sep 29, 2020

Had a great experience Turner you did a great professional job. Keep up the good work.

Google logo
Google Sep 27, 2020

Google logo
Google Sep 25, 2020

Just wanted to so thanks for an awesome buying experience. Gary thank you so much for facilitating getting the vehicle there when we needed it. Austin you were a Fantastic sales person to deal with!

Google logo
Google Sep 21, 2020

I have bought 3 vehicles from here and have met some good people but Austin Dent you have been the best by far. I came in not looking to buy and when you walked up i knew i was in trouble. You are one of the best if not the best salesperson i have met. I hope you had as much fun Saling me that keep as i did buying it! I am going to see you wall fill up with pics! Thank you!

Google logo
Google Sep 19, 2020

Awesome Andrew Authier and Gary Lau work hard for there clients as a business owner i would hire them they are top notch and and there main concerns are to assure there customers are satisfied and happy

Google logo
Google Sep 13, 2020

Traded in my Jeep the other day for a 2015 Ford Explorer. Austin was great to work with! Down to earth & really nice. He knew what he was talking about when he showed the Explorer. He worked hard to make sure I could get it in my budget! I HIGHLY recommend looking for him if you’re looking for a new vehicle!

Google logo
Google Sep 10, 2020

Had a great buying experience. Turner was a big help finding the right explorer for us. Even stayed late and help jump our other car off when our daughter left the lights on.

Google logo
Google Sep 4, 2020

We just purchased a 2010 Fusion for my husband's 17 year old granddaughter. Our sales rep was so helpful! My husband has a bad back & I just had double mastectomy. Traveling to Knoxville to car hunt would be hard on us. Explained to Turner Hassler what we were looking for. Trying to buy for a 17 year old girl can be DIFFICULT! One day later Turner called saying he had found the perfect car for granddaughter. Saydee's face was beaming with a huge smile when she saw her new fusion. Thank you Turner for making this a real easy purchase ...

Google logo
Google Sep 1, 2020

Always a great experience at this dealership.

Google logo
Google Aug 30, 2020

Love the 2020 Ford Escape! So many nice innovations and upgrades from previous years’ models. Our sales representative Gary knew the features and software inside and out, was never pushy, and secured a great deal for us with the manager, Andrew. Andrew went above and beyond in pricing and discounts! My husband and I have purchased multiple vehicles from East Tennessee Ford in the past, and even after the sale, they are always ready to help with anything we need. Can’t imagine buying from anywhere else!

Google logo
Google Aug 27, 2020

Google logo
Google Aug 20, 2020

Service both customer service and car service unsurpassed.

Google logo
Google Jul 19, 2020

Google logo
Google Jul 14, 2020

First time customer...Brad was very professional and courteous. Plus this oil change and service was a lot cheaper than the dealership I use in Cookeville.

Google logo
Google Jul 10, 2020

Collin Abston is the best! We've been dealing with him for approximately 5 years now! Highly recommend! Easy to communicate with and tries to make sure the process of buying your new car goes smoothly!

Google logo
Google Jul 2, 2020

Great place.

Google logo
Google Jun 26, 2020

If you need to purchase a car or truck, look for Hunter. He'll do a great job taking care of you. Will in the service department, also does a great job. Worth the drive from Knoxville, for the service, and the quality customer service.

Google logo
Google Jun 24, 2020

Gary Lau was an outstanding associate working with us to find the perfect Ford Ranger 2020 vehicle! He was exceptionally polite, not pushy, and got us a great deal.

Google logo
Google Jun 16, 2020

Excellent service! Gary was not pushy! Showed us vehicles we wanted to see and was so knowledgeable and helpful in every area. Will seek him out again when wanting another vehicle. Excellent excellent customer service.


Leave Us A Review