Headed out for the bird day events and needed an oil change. Called at 8 on a Monday. Got an appointment at 230. The guys took my truck and serviced it. Took a few hours. Happy with the service. Found the service guys funny. Appreciate the job.
Collin’s the man, I drove 6hrs away to trade in my Raptor on a GT350R, by far the smoothest buying process I have ever had purchasing a vehicle. In and out within an hour. No shady dealership business and straight to the point. Wish more dealers would take note. Will be back for sure!
Made time for ME 10/07 I was traveling from NC to Murfreesboro to see my Daughter. 2012 Expedition, my driver's window was stuck down. Pulled into svc. bay at 430pm. George was my svc. writer. The parts dept. didn't have my parts, but George out sourced them from other parts stores and got me on the road by 730 pm. It's working fine. Good job ya'll, and thanks for making time for ME.
Very amazing service came in annoyed and left happy with a beautiful car and was able to get it fixed due to a pothole easy and quickly they're amazing. Cudos to George in the service area and everyone else who was extremely kind 🥰
Purchased a mach1 as an out of state buyer. Gary was great to work with. Very courteous and prompt to respond to any questions. Great experience, thanks.
Kevin was great the whole way through. He called me and stayed in good communication throughout. He never proceeded to do anything without my consent, and when I told him no to work until I did further research, he never questioned it. They were patient with me and willing to allow me the time to investigate my options more, as well as, allowed me to seek insurance adjustments where plausible. Kevin got with his manager and he went even a step further in lending some amazing assistance. I really have appreciated the service this place had to offer. Public Service &...
Nice people. Completed my service quickly.
Called to schedule appointment for oil change and routine service. Pleased with checking in and out also service and time. Vehicle taken in and completed within an hour. Also noticed they are communicating better with people waiting on service which helps so your not sitting there and wondering.
Austin dent and the guys are awesome willing to work with you and your budget to fet you in a dependable car. Will definitely be going back for the next vehicle!!
Service dept was excellent...just as Colin Abston said it would be...will be taking all my 6 vehicles there from now on
Gary Lau is my new bff at East Tennessee Ford. Any time I get confused or upset (about my new 2021 Edge), I call and he’s there. Thank you ETNFord, Andrew, Gary, and Jeremy. Love you all, now my 7th year in a row with you all and my 5th new crossover.
A big thank you to Lori Lombardi. She is a great salesperson, and we are very pleased with our purchase. And the dealership in general is great.
Through and accurate. Good customer service.
Service department are awesome! Friendly staff. Had issue with my f250 pickup. Turned out to be a electric plug not fully connected.
Friendly, Fast service. Knowledgeable specialists and sales dept.
We have bought for trucks from this dealership and we live in Kentucky! That's how good they are!!!
I had appointment take money that I was going use for my exspadtion to buy dodge journey and went there 8:30 just tell me someone come from Georgia to look at it we sat there hour in half they bought it well needless to say drove down road where I was blessed to meet Austin Dent thank you for letting me pick my amount that I could afford you went above and beyond to get me in car I am very happy for all you did thank you for putting gas and detailing it so greatfull and every on was very ...
Recall in and out
This location was very helpful
Went in around closing and knew what I wanted and what I could afford met with an Austin Dent and he made it happen. Let me drive it home and took it back for an excellent detail job. It was absolutely the best experience at a dealership I’ve had in years. Such a comfortable experience for me and my family. I will definitely be dealing with Austin from now on but all staff was so awesome to us😊
Collin was wonderful in helping us buy a truck. Easy to deal with and did not high pressure us! He took the time needed to make a deal with us and we really appreciate this! Great salesman! Great personality! If you want to buy a vehicle this is the place to go! And see Collin! You won't be disappointed! Plus, a shout out to Jeremy, the finance guy! Great stories! Than, you again!!
Awesome service !!!! Thks ETF
Very friendly and explain All you ask
Did an awesome job of taking care of everything as usual.
Great service, purchase the used car from there from Colin it is wonderful.
Excellent staff. Clean, friendly, plenty of vehicles to pick from. Still has a small town feel. Ask for Collin. He's an excellent salesmen.
Very busy, work was done in a timely manner, I was satisfied with service.
Turner Hassler is an exceptional salesman!! I found the used truck I wanted and because I didn’t want cloth seats, he set me up to have leather put in. No hassles, just drop the truck off and pick up the rental. He also put the weather tech mats in for me before I picked the truck back up. The result is amazing! Thank you Turner!
Great staff, not pushy.
Completely satisfied with everything about my deal. Lori and Andrew did everything they said they would and I couldn't be happier with my purchase and my deal. Sometimes you hear horror stories about how this place used to be, but from my personal experience, and through several deals, it has been nothing like that.
Trent Anderson is the best salesman at Ford. He knows how to treat his customers. Thank you East Tn. Ford
I recently purchased a new F150 from Gary Lau. He was great to work with. Honest and upfront about everything. He made sure that the Truck I picked had everything I wanted. He is an amazing salesman. Honesty goes a long way. if you want a great car buying experience see Gary Lau
We went to East TN Ford based on a recommendation from some friends of ours who have done business there before a few times. Our experience was as painless as possible. I traded in my current truck and purchased a new one. The trade in offer was fair/what we asked for. Our salesman was Collin Abston whom I highly recommend! He did a fantastic job getting us the vehicle we wanted for a good deal. They will get our business in the future!!
I bought a used Ford Escape yesterday and Turner was the sales person who helped us, he’s a really good sales man, he was very nice and very helpful. If anyone asks me where to go for a new car I will recommend East Tennessee Ford in Crossville, and tell then to ask for Turner Hassler.
The absolute best car buying experience we have had. Everyone I worked with at East Tennessee Ford was 100% on top of things and treated us in a friendly manner. With so many vehicle and dealer options available, my family will always choose to work with friendly people we trust.
I will start by saying I am not an easy customer to please by no means! I came with my eyes set on one vehicle. Turner went above and beyond to help me out, got the vehicle brought to me from another county quickly. Once it arrived I HATED it. Turner didn’t get upset at all. He instead walked around numerous times with me, went on MANY test drives and never complained one bit. He even dealt with all my children I had with me. He is OUTSTANDING! Thankful for him and my new car!
They were really nice, and honest. Even tho they could not fix my problem , they helped me find a way to fix it. Thanks
Awesome place turner is the best to deal with he is an amazing salesman he’s awesome to work with never rushy and help me the whole at through the process ps thanks for the coffee
If you are going to buy a car, go talk to Kyle! He'll get you a great deal on your next dream car!
We went to the dealer on Sunday just to look at the vehicles. We thought they were closed. A nice young man named Turner asked if he could help. There was no pressure, Turner was awesome, Andrew was awesome, Finance was awesome. It was a great experience. Go see Turner & get a great deal.
Went to East Tennessee Ford looking for an suv and was greeted by Turner Hassler. He made my buying experience easy and went the extra mile. Explained everything in detail and was so helpful and knowledgeable. If you are in the market for a new or used vehicle ask for Turner. He is awesome!
We purchased our Explorer from Turner Hassler here. From start to finish he was so great to work with. He knew details about the car and showed us how everything worked. He even had the car warm for us to test drive it when we arrived. The best thing about Turner is he was not pushy for us to purchase the vehicle. We never felt pressured. He gave us room to discuss and make a decision. I highly recommend Turner as your next car salesman. He treated us like family!!! We are very pleased in how he made the process ...
We bought a car from Turner Hassler. He was extremely helpful, knew all the details of the vehicle and gave us room to talk and make a decision. I highly recommend working with Turner!
They had the part I needed....fast, friendly, professional..... definitely recommend....
Great service and very friendly
Excellent service department. Always ready to help
I've purchased four vehicles from ETF over the last several years, and they have always been good to work with.
Great place to Buy a vehicle, from beginning to end they'll make you feel like family. I've purchased 5 vehicles over the last 6 years there. Not because they was junk and broke, but because I upgraded each time and chose East Tennessee Ford/Dodge to do business with. Great sales team, great finance team, great service team, and great mechanics. I Highly recommend East Tennessee Ford/Dodge to purchase a New or Used car from.
Once again Kyle Fearing is the dude to go to I messaged him with what I wanted and he came thru once again keep it up East Tennessee Ford
Helpful staff! I used the parts dept.
Awesome experience. Collin Abston is awesome salesman and person. He knows his vehicles. All around great experience
Great service! While I was waiting for my car to get done, several associates asked if they could help me and asked how I was.
Gary we are extremely pleased with our Escape and how easy it was to deal with everyone at East Tennessee Ford. It was very nice to find a dealership that made our purchase so easy to complete from start to finish. With your help we were able to completed 90% of this deal without ever leaving our home. In this day and age that was a very important factor in our purchase decision. Had we not wanted to do a test drive we could have done the entire deal from home. You and the rest of the team at East Tennessee ...
Turner an Austin done a great job
Great dealer to buy from
Hunter was fabulous and continues to be bought used vehicle and recommend to everyone I know
Had a great experience Turner you did a great professional job. Keep up the good work.
Just wanted to so thanks for an awesome buying experience. Gary thank you so much for facilitating getting the vehicle there when we needed it. Austin you were a Fantastic sales person to deal with!
I have bought 3 vehicles from here and have met some good people but Austin Dent you have been the best by far. I came in not looking to buy and when you walked up i knew i was in trouble. You are one of the best if not the best salesperson i have met. I hope you had as much fun Saling me that keep as i did buying it! I am going to see you wall fill up with pics! Thank you!
Awesome Andrew Authier and Gary Lau work hard for there clients as a business owner i would hire them they are top notch and and there main concerns are to assure there customers are satisfied and happy
Traded in my Jeep the other day for a 2015 Ford Explorer. Austin was great to work with! Down to earth & really nice. He knew what he was talking about when he showed the Explorer. He worked hard to make sure I could get it in my budget! I HIGHLY recommend looking for him if you’re looking for a new vehicle!
Had a great buying experience. Turner was a big help finding the right explorer for us. Even stayed late and help jump our other car off when our daughter left the lights on.
We just purchased a 2010 Fusion for my husband's 17 year old granddaughter. Our sales rep was so helpful! My husband has a bad back & I just had double mastectomy. Traveling to Knoxville to car hunt would be hard on us. Explained to Turner Hassler what we were looking for. Trying to buy for a 17 year old girl can be DIFFICULT! One day later Turner called saying he had found the perfect car for granddaughter. Saydee's face was beaming with a huge smile when she saw her new fusion. Thank you Turner for making this a real easy purchase ...
Always a great experience at this dealership.
Love the 2020 Ford Escape! So many nice innovations and upgrades from previous years’ models. Our sales representative Gary knew the features and software inside and out, was never pushy, and secured a great deal for us with the manager, Andrew. Andrew went above and beyond in pricing and discounts! My husband and I have purchased multiple vehicles from East Tennessee Ford in the past, and even after the sale, they are always ready to help with anything we need. Can’t imagine buying from anywhere else!
Service both customer service and car service unsurpassed.
First time customer...Brad was very professional and courteous. Plus this oil change and service was a lot cheaper than the dealership I use in Cookeville.
Collin Abston is the best! We've been dealing with him for approximately 5 years now! Highly recommend! Easy to communicate with and tries to make sure the process of buying your new car goes smoothly!
If you need to purchase a car or truck, look for Hunter. He'll do a great job taking care of you. Will in the service department, also does a great job. Worth the drive from Knoxville, for the service, and the quality customer service.
Gary Lau was an outstanding associate working with us to find the perfect Ford Ranger 2020 vehicle! He was exceptionally polite, not pushy, and got us a great deal.
Excellent service! Gary was not pushy! Showed us vehicles we wanted to see and was so knowledgeable and helpful in every area. Will seek him out again when wanting another vehicle. Excellent excellent customer service.
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