Customer Testimonials

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Google Sep 1, 2022

I just scheduled a routine oil change. I just found it strange that the earliest day available was over two weeks away from this post. That has never happened before.

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Google Aug 27, 2022

Excellent experience here. Collin Abston went the extra mile to get us the vehicle we wanted.

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Google Aug 22, 2022

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Google Aug 21, 2022

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Google Aug 2, 2022

Great place! Friendly and helpful people and quick service!

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Google Jul 28, 2022

Service was wonderful, everyone's super friendly. Recommend William Byerley!

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Google Jul 15, 2022

Service was excellent.

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Google Jul 10, 2022

Very helpful and helped my dad get a 2016 Ford Explorer for a good price and even topped it off and detailed it before leaving. Even hooked us up with good insurance.

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Google May 27, 2022

I got the car I wanted thanks to Willie!!! He was very patient, understanding, and willing to work with me. I would definitly recommend speaking to him if your looking for a new vehicle! Overall the entire process was such a breeze & the entire team was very nice! Will definitly return in the future, once again thank you guys for getting me in my Ford Explorer❤️

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Google May 27, 2022

Willie is a great guy, he got us back "on the road again" highly recommend him if you're gonna buy a vehicle here. Super nice guy!!

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Google May 27, 2022

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Google May 21, 2022

Jeremiah is absolutely amazing. He just sold me a super clean used Jeep. Very reliable and all around awesome. I highly recommend him when looking for a vehicle.

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Google May 17, 2022

My husband and I recently drove through the lot at East Tennessee Ford and was met by Justin Dishman. Justin showed me exactly what I was looking for and then some. He was not pushy, but instead, he was helpful and answered all of our questions. We were there past closing that night, and everyone we dealt with throughout the entire experience was nice and helpful. Justin, Jeremy, Andrew, and George all worked like a team to take care of us. I have found my dealership here in TN. I won’t go anywhere else. It’s a rare thing ...

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Google May 13, 2022

Just got a beautiful charger for a fantastic deal through the sales consultant Kayla Kent. Definitely go in and asked for her

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Google May 8, 2022

5 star! Kayla was awesome.

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Google May 7, 2022

Kayla Kent was absolutely amazing!! Got me the manual Honda Civic I wanted in no time at all!!! Go see her asap!!!

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Google May 1, 2022

Kayla Kent was amazing!!!

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Google May 1, 2022

Kayla Kent was great help us out alot

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Google May 1, 2022

Highly recommend Kayla Kent, she was an excellent salesperson.

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Google May 1, 2022

Kayla Kent was a great sales consultant !

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Google May 1, 2022

Justin was very helpful with our truck buying process!

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Google Apr 27, 2022

Kayla Kent was a big help with our car purchase, excellent customer service.

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Google Apr 27, 2022

Kayla Kent was great to work with. She made the whole process super easy!!!

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Google Apr 24, 2022

Justin Dishman was very helpful, Very good experience!

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Google Apr 24, 2022

Our sales lady Kayla Kent was very professional. She got us the best deal. Thanks!

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Google Apr 23, 2022

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Google Apr 23, 2022

Kayla was awesome! She helped in anyway she could to get us exactly what we wanted without breaking our wallet! All the staff was amazing for helping us! Thank you!

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Google Apr 22, 2022

Kayla and Gary were the best! Fastest and easiest service I’ve ever had getting a car.

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Google Apr 22, 2022

Keith was awesome in getting us into a new vehicle! Super helpful and would highly recommend him. Amazing customer service!!!

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Google Apr 22, 2022

great experience today, thanks kayla kent!

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Google Apr 22, 2022

Quick and easy process thank you Kayla Kent!

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Google Apr 16, 2022

Fast and easy purchase. Thanks Jeremiah F

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Google Apr 16, 2022

Great experience Thank you Keith Brooks and Congrats on your first sale!!!! We highly recommend East Tennesse Ford

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Google Apr 16, 2022

Our son had been looking for a truck for several months. We had the best experience at East Tennessee Ford. Our salesman, Collin Abston, was the best!! He was so patient with us and took the time to help our son find exactly what he had been looking for. If you are looking for a vehicle, I would highly recommend them. Thanks again Collin!!

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Google Apr 15, 2022

Kayla Kent and Robert Martin worked really hard for 2 days to get me in my ford f 150 !!! Thanks great job!!!!

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Google Apr 13, 2022

Justin Dishman helped us with a deal on a new Ranger. He answered our questions and listened to our requests and made it happen. He was very professional and pleasant to work with. We highly recommend East Tennessee Ford and Justin Dishman in Crossville.

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Google Apr 13, 2022

Had a 5 Star experience with Justin Dishman. Thank you for putting up with us and giving us a nice experience buying our new Ranger!

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Google Apr 10, 2022

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Google Apr 9, 2022

Justin Dishman great sales man! Sales manager Andrew very professional!

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Google Apr 9, 2022

Justin was very helpful and made our experience awesome!

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Google Apr 9, 2022

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Google Apr 8, 2022

Came in for a maintenance and decided to trade in my car. Charles Deck helped me out wasn’t pushy and super informative. Highly recommend and have my future business!

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Google Apr 6, 2022

I would like to commend Kevin in the service department. This man went above and beyond in helping me today. I broke down today after a recent service. I called and advised Kevin of what happened and that I was bringing the truck in to have it checked out. He met me in the parking lot when the tow truck dropped me off. Kevin immediately started diagnosing the issue, had it corrected, and me back on the road in less than half an hour. Amazing dedication to customer service and impeccable technical knowledge. Give this man a bonus and a ...

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Google Mar 28, 2022

Jeremiah was amazing

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Google Mar 19, 2022

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Google Mar 8, 2022

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Google Mar 8, 2022

Austin was amazing as was everyone else at ETN Ford. Very welcoming and helpful

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Google Mar 6, 2022

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Google Feb 18, 2022

Great service

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Google Feb 8, 2022

Garry is a great guy. I highly recommend him.

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Google Feb 5, 2022

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Google Jan 19, 2022

Service scheduled quickly and completed on time.

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Google Jan 6, 2022

Great customer service and timely repairs! I just had my car serviced here and the staff was consistent in reaching out and providing updates on the status of my car. They were able to get the necesarry parts ordered and installed in less than a week of my car arriving there. Best experience I have had in working with a service department.

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Google Dec 10, 2021

Hands down best dealership I have ever dealt with and the salesman I worked with Joseph was awesome! Went above and beyond to get me in the vehicle I wanted and at the payment price I wanted.

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Google Dec 9, 2021

Had a problem with my 2017 Explorer. They were quick in making an appointment for it to be repaired. While my vehicle was there they also fixed 2 other items that were on a recall. There service departent was great abounb

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Google Nov 23, 2021

Headed out for the bird day events and needed an oil change. Called at 8 on a Monday. Got an appointment at 230. The guys took my truck and serviced it. Took a few hours. Happy with the service. Found the service guys funny. Appreciate the job.

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Google Nov 20, 2021

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Google Nov 10, 2021

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Google Nov 4, 2021

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Google Oct 26, 2021

Collin’s the man, I drove 6hrs away to trade in my Raptor on a GT350R, by far the smoothest buying process I have ever had purchasing a vehicle. In and out within an hour. No shady dealership business and straight to the point. Wish more dealers would take note. Will be back for sure!

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Google Oct 21, 2021

Made time for ME 10/07 I was traveling from NC to Murfreesboro to see my Daughter. 2012 Expedition, my driver's window was stuck down. Pulled into svc. bay at 430pm. George was my svc. writer. The parts dept. didn't have my parts, but George out sourced them from other parts stores and got me on the road by 730 pm. It's working fine. Good job ya'll, and thanks for making time for ME.

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Google Oct 10, 2021

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Google Sep 21, 2021

Very amazing service came in annoyed and left happy with a beautiful car and was able to get it fixed due to a pothole easy and quickly they're amazing. Cudos to George in the service area and everyone else who was extremely kind 🥰

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Google Sep 9, 2021

Purchased a mach1 as an out of state buyer. Gary was great to work with. Very courteous and prompt to respond to any questions. Great experience, thanks.

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Google Sep 9, 2021

Kevin was great the whole way through. He called me and stayed in good communication throughout. He never proceeded to do anything without my consent, and when I told him no to work until I did further research, he never questioned it. They were patient with me and willing to allow me the time to investigate my options more, as well as, allowed me to seek insurance adjustments where plausible. Kevin got with his manager and he went even a step further in lending some amazing assistance. I really have appreciated the service this place had to offer. Public Service &...

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Google Aug 29, 2021

Good service.

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Google Aug 22, 2021

Nice people. Completed my service quickly.

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Google Aug 16, 2021

Called to schedule appointment for oil change and routine service. Pleased with checking in and out also service and time. Vehicle taken in and completed within an hour. Also noticed they are communicating better with people waiting on service which helps so your not sitting there and wondering.

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Google Aug 7, 2021

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Google Aug 3, 2021

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Google Jul 30, 2021

Austin dent and the guys are awesome willing to work with you and your budget to fet you in a dependable car. Will definitely be going back for the next vehicle!!

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Google Jul 20, 2021

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Google Jul 16, 2021

Service dept was excellent...just as Colin Abston said it would be...will be taking all my 6 vehicles there from now on

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Google Jul 15, 2021

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Google Jul 4, 2021

Gary Lau is my new bff at East Tennessee Ford. Any time I get confused or upset (about my new 2021 Edge), I call and he’s there. Thank you ETNFord, Andrew, Gary, and Jeremy. Love you all, now my 7th year in a row with you all and my 5th new crossover.

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Google Jun 29, 2021

A big thank you to Lori Lombardi. She is a great salesperson, and we are very pleased with our purchase. And the dealership in general is great.

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Google Jun 25, 2021

Through and accurate. Good customer service.

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Google Jun 20, 2021

Service department are awesome! Friendly staff. Had issue with my f250 pickup. Turned out to be a electric plug not fully connected.

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Google Jun 18, 2021

Friendly, Fast service. Knowledgeable specialists and sales dept.

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Google Jun 17, 2021

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Google Jun 13, 2021

We have bought for trucks from this dealership and we live in Kentucky! That's how good they are!!!

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Google May 25, 2021

I had appointment take money that I was going use for my exspadtion to buy dodge journey and went there 8:30 just tell me someone come from Georgia to look at it we sat there hour in half they bought it well needless to say drove down road where I was blessed to meet Austin Dent thank you for letting me pick my amount that I could afford you went above and beyond to get me in car I am very happy for all you did thank you for putting gas and detailing it so greatfull and every on was very ...

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Google May 24, 2021

Recall in and out

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Google May 21, 2021

This location was very helpful

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Google May 13, 2021

Went in around closing and knew what I wanted and what I could afford met with an Austin Dent and he made it happen. Let me drive it home and took it back for an excellent detail job. It was absolutely the best experience at a dealership I’ve had in years. Such a comfortable experience for me and my family. I will definitely be dealing with Austin from now on but all staff was so awesome to us😊

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Google May 5, 2021

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Google May 1, 2021

Collin was wonderful in helping us buy a truck. Easy to deal with and did not high pressure us! He took the time needed to make a deal with us and we really appreciate this! Great salesman! Great personality! If you want to buy a vehicle this is the place to go! And see Collin! You won't be disappointed! Plus, a shout out to Jeremy, the finance guy! Great stories! Than, you again!!

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Google Apr 29, 2021

Awesome service !!!! Thks ETF

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Google Apr 24, 2021

Very friendly and explain All you ask

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Google Apr 9, 2021

Did an awesome job of taking care of everything as usual.

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Google Apr 8, 2021

Great service, purchase the used car from there from Colin it is wonderful.

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Google Apr 5, 2021

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Google Mar 26, 2021

Excellent staff. Clean, friendly, plenty of vehicles to pick from. Still has a small town feel. Ask for Collin. He's an excellent salesmen.

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Google Mar 24, 2021

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Google Mar 22, 2021

Very busy, work was done in a timely manner, I was satisfied with service.

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Google Mar 18, 2021

Turner Hassler is an exceptional salesman!! I found the used truck I wanted and because I didn’t want cloth seats, he set me up to have leather put in. No hassles, just drop the truck off and pick up the rental. He also put the weather tech mats in for me before I picked the truck back up. The result is amazing! Thank you Turner!

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Google Mar 15, 2021

Great staff, not pushy.

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Google Mar 9, 2021

Completely satisfied with everything about my deal. Lori and Andrew did everything they said they would and I couldn't be happier with my purchase and my deal. Sometimes you hear horror stories about how this place used to be, but from my personal experience, and through several deals, it has been nothing like that.

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Google Mar 7, 2021

Trent Anderson is the best salesman at Ford. He knows how to treat his customers. Thank you East Tn. Ford

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DealerRater Dec 15, 2020

Went to East Tennessee Ford looking for an suv and was greeted by Turner Hassler. He made my buying experience easy and went the extra mile. Explained everything in detail and was so helpful and knowledgeable. If you are in the market for a new or used vehicle ask for Turner. He is awesome!

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